Salesforce Service Cloud
ELEVATING PROFESSIONAL SERVICE ORGANIZATIONS TO DELIVER FAST, PERSONALIZED CUSTOMER SERVICE
Create customer loyalty with intelligent customer support across every channel.
There has been unprecedented shifts in customer expectations and behavior. From case management and balancing costs to self service capabilities and customer satisfaction (and a lot of things in between), there are many factors that you have to get right to keep your customers happy and grow your business with expectations that exists today.
85% of businesses say the experience a company provides is as important as its products and services.
You don’t have a lot of room for error. You need to utilize business solutions that enable you to not only meet these high expectations, but exceed them if you want to stay ahead of your competition.
HOW CAN SIKICH AND SALESFORCE service cloud HELP YOUR ORGANIZATION?
Salesforce Service Cloud addresses many pain points that businesses experience when it comes to delivering optimal customer service. Do you have a lack of visibility into interactions with customers across all channels? Maybe you are not able to offer customers self-service options. Are your customers complaining of slow customer service or extended resolution times? Stop losing customers due to poor experience. There is a better way. Sikich is here to help.
Quick Path
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SOLUTION OVERVIEW
Get an overview of Service Cloud
It’s time to evaluate if your service team has what they need to succeed or if they are limited by the solutions in place. Ask yourself a couple questions.
- Does your support team have visibility into other interactions your clients have across ALL channels?
- Do you offer self-service, FAQs and client portals?
If you answered no, watch this video to get an overview of the business solution that could recharge your service team and elevate your organization.
79% of business buyers have made purchase decisions based on the quality of customer service. *
Not confident you are hitting the mark? Sikich and Salesforce Service Cloud could be your answer to gain happy customers and keep increasing your pipeline.
Workforce engagement: The new part of Salesforce service cloud
Salesforce Service Cloud has been a best-in-class solution for many businesses. You might not know, it got even better! Salesforce introduced Workforce Engagement to enable the service centers and its’ personnel to do their best, most efficient work. By intelligently forecasting workforce demand and capacity planning and equipping agents with on-demand training, organizations can advance and streamline their service goals while improving the experience of customers.
Click here to watch a quick introduction to this game changing element of Salesforce Service Cloud.
WAYS SALESFORCE service cloud CAN TRANSFORM YOUR BUSINESS:
- Reduce service costs with improved efficiency such as case reduction/deflection.
- Increase customer retention from an improved customer experience.
- Drive faster speed of service, shorter resolution time and easy access to information.
- Improve case management with omni channel routing, customer assets tracking, support history, and instantly logging notes when a customer calls.
Related Insights
Ready to take your customer service to the next level?
Learn how Sikich can help you get the most out of your Salesforce system.
*Data source: Salesforce State of the Connected Customer 4th Edition
