ERP Rescue and Recovery
Get expertise at turning around failing ERP implementations
Gloom might not spell doom
What we think of as ERP is not a regulated, closely defined set of software resources and activities. Unlike is the case in other areas of technology, there is no consortium that defines the criteria and best practices for ERP success. After decades of ERP projects, companies and their technology partners still need to chart their own course as they select and implement solutions.
That means, sometimes, a project that starts out promising can cause more headaches than high-fives.
The good news is recovery is an option
Modern ERP systems are far cry from the large, monolithic software suites that once held sway over the market. They are more modular, which means you can implement them in stages. They typically reflect real personas in businesses and support the workflows in which these are involved. For many companies, the solution standard already meets the vast majority of their needs. And, it’s easier than ever to adjust them to your business model, industry, and specific requirements. It’s rare that dramatic ERP implementation failures happen, where projects take far too long, go way over budget, or never deliver the benefits companies hoped for.
What we consider an ERP failure today is, for the most part, not at all difficult to avoid and generally reversible. Team Sikich gets involved in rescuing compromised implementations all the time, and we are proud of our record in seeing them through to success.
Is it time for an ERP rescue?
Check for these signs
You can usually tell when your ERP implementation goes off track. For instance, some organizations do not assess the effectiveness and productivity of their current processes before they go into an implementation. They miss valuable opportunities for improvement. Almost by definition, transitioning the as-is state of the business onto a different technology platform means nothing changes, you just manage it with different tools. That means ERP cannot help you support change and growth better than your current software tools and business practices.
Elsewhere, companies task IT alone with performing ERP selection, deployment, and eventual management. No other business groups or executives are involved. That tends to result in an ERP system that suits IT criteria for manageability and reliability, but which might not meet users’ needs. People avoid using it and find their own workarounds. In the absence of executive sponsorship, ERP systems tend to linger without a lot of interest, many of their capabilities go unused, and the returns are meager.
Frequent or drastic project changes
Cost and schedule overruns are a frequent symptom of ERP implementation failure. It’s relatively rare that companies fire their deployment partners or abandon a project when the budget is exhausted and the projected completion date has come and gone without closure. Shorter delays and smaller cost overruns are not uncommon. Companies are far too tolerant of muddling through them and hoping that they can save their deployment. However, delays and overspending are generally signs of poor planning, which does not bode well for the outcomes of an ERP implementation.
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Not sure if your project is on track? We can help you get to the bottom of it.
Getting ERP recovery underway
If you see that your ERP implementation is not going as you expected and your deployment partner cannot offer a satisfactory remedy, you need help. At any stage of a failing ERP implementation, we can join your project and perform ERP recovery. We hop into the drifting deployment ship and bring it to port.
We follow a goals-based, collaborative approach that is very thorough without necessarily taking a lot of time. We start by understanding your business goals and your reasons for implementing an ERP system. We may recommend a review of business processes and user personas to ensure that your ERP environment will support them effectively.
Sikich performs ERP recovery that keeps your risk low and stays true to measurable outcomes. When it comes to deploying ERP functionality or performing integrations and data migrations, we rely on standard configurations as much as possible. If the ERP deployment is your first major cloud project, we will advise you on recommended cloud architectures and how to best take benefit from the resources and expertise of your cloud service provider.
In many ERP implementation failures, getting the right people onboard and gaining the goodwill of the user community are critical for ERP recovery. There may never be a better time to refocus the business on a shared vision and mission. We can help you identify and enlist an executive sponsor and make good use of that person’s influence without undue demands on her time and energy. We are also ready to provide blueprints and templates for communications that reinforce the value story of the ERP effort and resonate well with users.
Read Insights for your Next Steps
Getting ERP Right
Learn more about what makes some ERP implementations fail and how you might take advantage of ERP rescue and recovery.
Get Your Options
Ask our experts questions about your current project and see if ERP Rescue and Recovery is needed to turn your implementation around.