DYNAMICS SUPPORT

Sikich supports over 1000 clients using Microsoft Dynamics solutions today, including Dynamics GP, NAV, AX, Dynamics 365 Business Central, Finance and Operations (F&SCM) and CE (CRM). With dedicated support teams for each Dynamics solution, support from your Sikich team can be the secret ingredient in the success of your business. We help you optimize your Dynamics solution as requirements change, resolve process and productivity challenges, empower users to be effective, and gain insight and advanced skills in our user groups and events.

WORKING WITH US

We help our Dynamics clients see what’s possible, set priorities, create a roadmap for accomplishment, and deliver results that matter. Many of our consultants have spent years in specific industries and can translate that experience into optimizing your Dynamics solution to improve processes, empower employees, and engage your customers.
Many of our clients have come from other Microsoft partners, because they preferred the connected, available, and accountable support that Sikich can provide. As your company continues to grow and change, Sikich has the technical, functional, and industry expertise you need across the Dynamics ERP and CRM solution portfolio.

Case Study: CLARKE CORP

Clarke Corp distributes high-end appliances throughout New England. They initially implemented Dynamics GP in 2000, and Sikich has been supporting their solution and, more importantly, their company ever since.

What You Can Expect

Offering everything from solution optimization to helpdesk services to training and events, Sikich’s Dynamics Support services has your organization covered, throughout the life-cycle of your company.

RAPID RESPONSE TIMES

No waiting in queues. When you run into issues, our dedicated support desk is ready to rush to your aid.

EXPERT ADVICE

Competent and helpful advice from Dynamics experts with 10+ years of experience.

FLEXIBLE SUPPORT PLANS

Get as much or as little support as you need for your Dynamics solution.

STRATEGIC REVIEWS

We provide objective assessments of your current systems and infrastructure to help you get to where you want to be.

“Sikich has taken us to the next level. We were stagnant in our progress with AX, and they put us back on track very quickly and efficiently.”

Chris George, Controller at Smith Pump

GET PREMIUM Dynamics SUPPORT

Take advantage of all, or some, of the ways we can support your system.

SOLUTION OPTIMIZATION

We help you ensure that your Dynamics Solution meets changing requirements, empowers your employees to work productively, and runs without interruption.

HELP DESK

We help you resolve issues before they generate disruption with a dedicated help-desk support team, specific to your Dynamics Solution.

TRAINING

We offer onsite, off-site, and complimentary training opportunities to help you get the most out of your Dynamics solution.

USER GROUPS & EVENTS

You’ll always find a mix of real-life and online user groups, webinars, roundtable discussions, industry and issue deep-dives, and more.

SOLUTION OPTIMIZATION

KEEPING UP WITH CHANGING TIMES

When your business grows and evolves, your Microsoft Dynamics solution cannot remain static. Throughout the life of the Microsoft Dynamics solution in your business, we help you ensure that it meets changing requirements, empowers your employees to work productively, and runs without interruption. From time to time, that may require interventions outside of regular updates provided by Microsoft. Your Sikich Dynamics team is your best resource for optimizing Dynamics software at crucial junctures such as these:

Goals and KPIs for financial and operational performance and productivity have changed.
Innovation and business transformation require updates in how you manage sensitive data and key user roles.
Process or the business model are no longer what they were when you first implemented Dynamics.
Organizational entities or business groups need to be added following a merger or acquisition.

HELPDESK

RESOLVING ISSUES BEFORE THEY GENERATE DISRUPTION

Given the many potential questions users may ask and the challenges they can run into, your IT team may not always be in the best position to help them out. At Sikich, we have many thousands of person hours of documented experience in working with users to resolve just about any imaginable quandary in Microsoft Dynamics 365 and the various versions of Dynamics AX, CRM, GP, and NAV that are in operation today. You can contract with us to take care of this task and free your IT professionals for higher-value assignments.

We provide the helpdesk coverage that’s best for your company and its user groups. It can be available round the clock, for a portion of the day, seven days a week, or a part of the week. We document all the issues and resolutions we manage on your behalf, so Sikich help desk pros are always informed regarding the current status of any concern. We provide you with regular reporting on help desk usage and trends we observe. That will help identify any needs for additional user training, and it can also draw attention for optimizing the solution or your workflows. If your Sikich account managers notice a helpdesk trend that needs you to make an informed decision, they will be in touch with you to discuss the options.

TRAINING

EMPOWERING USERS TO DO THEIR BEST WORK

Sikich provides training that aligns with your goals for Dynamics and the business overall. We deliver one-time training events and facilitate ongoing training programs onsite, online, and for selected users and teams, in the format that serves you best. Some of the most typical scenarios:

Initial and remedial training for IT managers, key users, and everybody else who needs to be comfortable and proficient in interacting with a Dynamics solution
Thorough re-familiarization following implementations and major upgrades
Advanced training for IT and sophisticated users who support other users
Focused training to help users make the best of Dynamics in certain processes or to take advantage of business analytics or other tools that integrate with Dynamics

USER GROUPS AND EVENTS

GROWING AND LEARNING WITH YOUR PEERS

Given the many potential questions users may ask and the challenges they can run into, your IT team may not always be in the best position to help them out. At Sikich, we have many thousands of person-hours of documented experience in working with users to resolve just about any imaginable quandary in Microsoft Dynamics 365 and the various versions of Dynamics AX, CRM, GP, and NAV that are in operation today. You can contract with us to take care of this task and free your IT professionals for higher-value assignments.

We provide the helpdesk coverage that’s best for your company and its user groups. It can be available round the clock, for a portion of the day, seven days a week, or a part of the week. We document all the issues and resolutions we manage on your behalf, so Sikich help desk pros are always informed regarding the current status of any concern. We provide you with regular reporting on help desk usage and trends we observe. That will help identify any needs for additional user training, and it can also draw attention to optimizing the solution or your workflows. If your Sikich account managers notice a helpdesk trend that needs you to make an informed decision, they will be in touch with you to discuss the options.