NetSuite Support2019-05-08T09:52:03+00:00

NetSuite Support

Sikich is a top 5 NetSuite Partner in the United States, supporting over 120 clients. Over 10 years of experience from a great variety of implementation projects and services engagements with our diverse clients gives us the leverage to help you use NetSuite to accelerate your path to success. As your business evolves, we can refine the solution to meet changing requirements. We help you minimize process and technical complexity and enable users to do their best work in the NetSuite environment. Sikich offers a number of ways for you to take advantage of our expertise and resources.

Working with us

We help our NetSuite clients and potential clients see what’s possible, set priorities, create a roadmap for accomplishment, and deliver results that matter. We have a dedicated team of NetSuite consultants who have spent years in a certain industry before they joined us. We can optimize the ERP solution for industry-best practices and make sound recommendations regarding processes and user scenarios based on our experience.

We have high client satisfaction, and very low client turnover. Some of our current clients were NetSuite direct customers who preferred the kind of connected, available, and accountable support that Sikich can provide.

Case Study: In USA, Inc.

Ozone monitoring and generation company In USA Inc. needed to move their processes from an antiquated system to something cloud-based to suit the growing needs of this process manufacturing company.

What You Can Expect

We help our customers stay ahead of upcoming product upgrades and how the changes can affect their business processes. Offering everything from solution optimization to helpdesk services, training and events, Sikich’s NetSuite Support services has your organization covered, throughout the life-cycle of your solution.

“Sikich is a very reliable organization and client service oriented. I would highly recommend working with them in the future and for any new company who hasn’t worked with them before.”

– Michelle Miller, Director of Finance

Get Premium NetSuite Support

Take advantage of all, or some, of the ways we can support your system.

Read Insights for your Next Steps

Help, How-to and Support Articles on NetSuite and More

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See What’s Scheduled

View events online or near you

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failing project

Get ERP Right

How to ensure your NetSuite project is a success and not a horror story.

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NetSuite case study

Case Study

See how Peachtree Playthings prepared for expansion with Sikich’s Business Process Review

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Case Study

See how Premiere Medical Resources gained efficiencies and flexibility with NetSuite and Sikich.

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Initiate Real Change

Drive business transformation and bypass the distress caused by traditional engagements.

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NetSuite Managed Services

The optimizations needed to enable low-risk, goal-driven growth

NetSuite is designed with the flexibility and scalability to go wherever you lead. While some functionality adjustments and process changes can be accommodated in a handful of clicks, other changes may benefit from an expert touch to keep them simple and manageable. Your Sikich collaborators listen to your concerns, learn about the changes and challenges in your business, and help you optimize NetSuite to support your company’s journey. We can enter at any time, and often support clients at critical crossroads like these:

  • Updating Workflows

  • System optimization

  • Saved searches

  • Building custom reports

  • User administration and security

  • Audit and compliance

  • Help desk

Helpdesk

Freeing productivity and innovation from roadblocks

NetSuite is easy to use and highly intuitive, but almost everybody, from IT managers to light users, can run into a quandary where the right assistance and expertise can save time and avoid disruption. What’s more, even highly effective users can still learn better ways of working or avoid errors. We have had thousands of interactions with NetSuite users, helping them resolve issues and become more effective in using the solution. We will also work with your IT team to assist in keeping integrations, data migrations, and other projects simple, fast, and productive. Our store of NetSuite knowledge enables us to be versatile and resourceful, so you can keep your own IT team free for higher-value assignments.

Our helpdesk coverage is flexible, depending on what’s best for your company. It can be available round the clock, for a portion of the day, seven days a week, or a part of the week. We document all the issues and resolutions we manage on your behalf, so Sikich help desk pros are always informed regarding the current status of any concern. We provide you with regular reporting on help desk usage and trends we observe. That will help identify any needs for additional user training, and it can also draw attention for optimizing NetSuite or specific use cases. If your Sikich account managers notice a helpdesk trend that needs you to make an informed decision, they will be in touch with you to discuss the options.

Training

Transmitting expertise and powering productivity

If there’s anything we feel we are very good at, it’s knowing how to learn—quickly and with a view toward results. That also enables us deliver training that helps you make the best of your NetSuite and accelerate the transformative and productivity outcomes from technology. We design learning and training to fit your needs, delivering one-time training events as well as ongoing training programs onsite, online, for selected users and teams. Some of the most common learning scenarios:

  • Initial and remedial training for IT managers, key users, and everybody else who needs to be comfortable and proficient in interacting with NetSuite

  • Thorough re-familiarization following implementations and major upgrades

  • Advanced training for IT and sophisticated users who support other users

  • Focused training to help users make the best of NetSuite in certain processes or to take advantage of business analytics or other tools that integrate with Dynamics

Access Quick Tutorials

Access our Suite Minutes playlist for how to videos demo videos to make the most out of your NetSuite solution. Learn tips and tricks to help users boost productivity. As a NetSuite customer, you’ll get first-rights access to these demo videos, webinars and other online training tutorials.

User Groups and Events

Growing and learning with your peers

Innovative, risk-taking, and creative people often enjoy meeting and exploring possibilities and opportunities together. When it comes to NetSuite, you are part of a universe of valuable, fast-growing companies and visionary entrepreneurs. We are happy we can play a part in facilitating vital, professional connections among the professionals and organizations using NetSuite and providing them with a forum to share insights and experiences. On our schedule, you will always find a mix of real-life and online user groups, webinars, roundtable discussions, industry and issue deep-dives, and more. We cover a wide spectrum of concerns from strategic consideration of digital transformation, to resolving productivity and technical challenges in your operation.

Sikich events happen all across the country. We often meet at Sikich offices, where you have a chance to meet your NetSuite collaborators in their natural surroundings, as well as in conference centers or at hosting businesses.

Learn about your support options

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