NetSuite Support

NETSUITE SUPPORT

Sikich is a top 5 NetSuite Partner in the United States, supporting over 120 clients. Over 10 years of experience from a great variety of implementation projects and services engagements with our diverse clients gives us the leverage to help you use NetSuite to accelerate your path to success. As your business evolves, we can refine the solution to meet changing requirements. We help you minimize process and technical complexity and enable users to do their best work in the NetSuite environment. Sikich offers several ways for you to take advantage of our expertise and resources.

See how we are enabling fully remote and virtual services

WORKING WITH US

We help our NetSuite clients and potential clients see what’s possible, set priorities, create a roadmap for accomplishment, and deliver results that matter. We have a dedicated team of NetSuite consultants who spent years in a specific industry before they joined us. We can optimize the ERP solution for industry-best practices and make sound recommendations regarding processes and user scenarios based on our experience.

We have high client satisfaction and very low client turnover. Some of our current clients were NetSuite direct customers who preferred the connected, available, and accountable support that Sikich can provide.

Oracle NetSuite 2019 5 Star Award

Case Study: SCholar Rock

Biotech company Scholar Rock was looking for a solution that would meet all their growing needs while remaining agile in the fast-paced world. Their Quickbooks solution was hitting the limits of what it could do and they turned to Sikich and NetSuite to build out a solution that will take them far into the future.

What You Can Expect

We help our customers stay ahead of upcoming product upgrades and how the changes can affect their business processes. Offering everything from solution optimization to helpdesk services, training and events, Sikich’s NetSuite Support services has your organization covered, throughout the life-cycle of your solution.

RAPID RESPONSE TIMES

No waiting in queues. When you run into issues, our dedicated support desk is ready to rush to your aid.

EXPERT ADVICE

Competent and helpful advice from NetSuite experts with 5+ years of experience.

FLEXIBLE SUPPORT PLANS

Competent and helpful advice from NetSuite experts with 5+ years of experience. Combine global operations and take advantage of global financial capabilities for enterprises abroad.

STRATEGIC REVIEWS

We provide objective assessments of your current systems and infrastructure to help you get to where you want to be.

“Sikich is a very reliable organization and client service-oriented. I would highly recommend working with them in the future and for any new company who hasn’t worked with them before.”

Michelle Miller, Director of Finance

GET PREMIUM NETSUITE SUPPORT

Take advantage of all, or some, of the ways we can support your system.

SOLUTION OPTIMIZATION

We help you ensure that your NetSuite Solution meets changing requirements, empowers your employees to work productively, and runs without interruption.

HELP DESK

We help you resolve issues before they generate disruption with a dedicated NetSuite help-desk support team.

TRAINING

We offer onsite, off-site, and complimentary training opportunities to help you get the most out of your solution.

USER GROUPS & EVENTS

You’ll always find a mix of real-life and online user groups, webinars, roundtable discussions, industry and issue deep-dives, and more.

READ INSIGHTS FOR YOUR NEXT STEPS

HELP, HOW-TO AND SUPPORT ARTICLES ON NETSUITE AND MORE

HELP, HOW-TO AND SUPPORT ARTICLES ON NETSUITE AND MORE

Read the latest insights from Sikich Technology
View Insights

SEE WHAT’S SCHEDULED

View events online or near you

manufacturing

INITIATE REAL CHANGE

Drive business transformation and bypass the distress caused by traditional engagements.

Free Downloads:

Manufacturers Need to Get ERP Right

EBook: GET ERP RIGHT

How to ensure your NetSuite project is a success and not a horror story.

Peachtree Playthings

CASE STUDY:Peachtree Playthings

See how Peachtree Playthings prepared for expansion with Sikich’s Business Process Review

Medical Resources

CASE STUDY:Premiere Medical Resources

See how Premiere Medical Resources gained efficiencies and flexibility with NetSuite and Sikich.

SOLUTION OPTIMIZATION
THE SCALABILITY TO ENABLE LOW-RISK, GOAL-DRIVEN GROWTH

NetSuite is designed with the flexibility and scalability to go wherever you lead. While some functionality adjustments and process changes can be accommodated in a handful of clicks, other changes may benefit from an expert touch to keep them manageable and straightforward. Your Sikich collaborators listen to your concerns, learn about the changes and challenges in your business, and help you optimize NetSuite to support your company’s journey. We can enter at any time, and often support clients at critical crossroads like these:

HELPDESK

FREEING PRODUCTIVITY AND INNOVATION FROM ROADBLOCKS

NetSuite is easy to use and highly intuitive. Still, almost everybody, from IT managers to light users, can run into a quandary where the right assistance and expertise can save time and avoid disruption. What’s more, even highly active users can still learn better ways of working or avoid errors. We have had thousands of interactions with NetSuite users, helping them resolve issues and become more effective in using the solution. We will also work with your IT team to assist in keeping integrations, data migrations, and other projects simple, fast, and productive. Our store of NetSuite knowledge enables us to be versatile and resourceful, so you can keep your own IT team free for higher-value assignments.
Our helpdesk coverage is flexible, depending on what’s best for your company. It can be available round the clock, for a portion of the day, seven days a week, or a part of the week. We document all the issues and resolutions we manage on your behalf, so Sikich help desk pros are always informed regarding the current status of any concern. We provide you with regular reporting on help desk usage and trends we observe. That will help identify any needs for additional user training, and it can also draw attention to optimizing NetSuite or specific use cases. If your Sikich account managers notice a helpdesk trend that needs you to make an informed decision, they will be in touch with you to discuss the options.

 

TRAINING

TRANSMITTING EXPERTISE AND POWERING PRODUCTIVITY

If there’s anything we feel we are very good at, it knowing how to learn—quickly and with a view toward results. That also enables us to deliver training that helps you make the best of your NetSuite and accelerate the transformative and productivity outcomes from technology. We design learning and training to fit your needs, delivering one-time training events as well as ongoing training programs onsite, online, for selected users and teams. Some of the most common learning scenarios:

  • Initial and remedial training for IT managers, key users, and everybody else who needs to be comfortable and proficient in interacting with NetSuite
  • Thorough re-familiarization following implementations and significant upgrades
  • Advanced training for IT and sophisticated users who support other users
  • Focused training to help users make the best of NetSuite in specific processes or to take advantage of business analytics or other tools that integrate with Dynamics

ACCESS QUICK TUTORIALS

Access our Suite Minutes playlist for how-to videos demo videos to make the most out of your NetSuite solution. Learn tips and tricks to help users boost productivity. As a NetSuite customer, you’ll get first-rights access to these demo videos, webinars, and other online training tutorials.

Managed NetSuite Services

Keep your NetSuite instance well optimized

As your business evolves, we can be there every step of the way making sure your NetSuite instance is running as smooth as the day you finalized your project. We help you minimize process and technical complexity that enables your employees to do their best work in the NetSuite environment.

Knowing that not all companies fit into the same solution, we have customized plans and packages that can meet you where your needs are, while still taking advantage of our technical and industry expertise.

Ready To Get Started?

Learn about your support options.