NetSuite Support

NetSuite is designed with the flexbility and scalability to go wherever you lead. While some functionality adjustments and process changes can be accommodated in a handful of clicks, other changes may benefit from an expert to keep them manageable and straightforward. Your Sikich collaborators listen to your concerns, learn about the changes and challenges in your business, and help you optimize NetSuite to support your company’s journey. We can enter at any time, and often support clients at cirical crossroads like these:

• Goals and KPIs for financial and operational performance and productivity have changed.
• Innovation and business tranformation require updates in how you manage sensitive data and key user roles.
• Process or the business model are no longer what they were when you first implemented NetSuite.
• Organizational entities or business groups need ot be added following a merger or acquisition.

Pursue the business results that you want to achieve. Integrate your business critical, third-party software solutions to gain a complete business management solution that gives you visibility across the organization.

Whether it’s a leading business critical application, niche industry solution your team can’t live without, or one of our many pre-built integrations with commonly used applications like Bill.com, SVB Bill Pay, Expensify, Concur, and more, our team can help you squeeze the most out of your technology investments.

Save time, avoid disruption, and learn better ways of working, or avoiding errors, with Sikich’s NetSuite Help Desk. Keep integrations, data migrations, and other projects simple, fast, and productive with knowledgeable, versatile and resourceful consultants that have helped thousands of NetSuite users resolve issues and become more effective at using the solution.

Offload administrative and maintenance-oriented tasks as well as provide for strategic advice and support to maximize your return-on-investment. Our flexible managed service plans offer guaranteed response times, priority access, unlimited support incidents, SuiteApps support, annual system reviews and much more. We document all the issues and resolutions we manage on your behalf, so Sikich help desk pros are always informed regarding the current status of any concern. Get regular reporting on help desk usage and trends we observe to help identify any needs for additional user training, NetSuite optimization, and specific use cases.

Learn, with a view toward results, with training that helps you make the most of your NetSuite ERP and accelerate the transformative and productivity outcomes from technology. Access learning and training opportunities to fit your needs, from one-time training events to ongoing training programs onsite, online, or for selected users and teams. Some of our most common learning scenarios include:

• Initial and remedial training for IT managers, power users, and everybody else who needs to be comfortable and proficient when interacting with NetSuite
• Thorough re-familiarization following implementations and significant upgrades
• Advanced training for IT and sophisticated users who support other users
• Focused training to help users make the best of NetSuite in specific processes or to take advantage of business analytics or other tools that integrate with NetSuite