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Skype for Business Services

MICROSOFT TEAMS CONSULTING SERVICES

Communicate like never before with Microsoft Teams (formerly known as Skype for Business). Sikich prides itself as a market leader in Office 365 consulting. No matter where you’re starting from, Sikich can help you quickly achieve the entire modern workplace experience. Along with Teams, we have expertise across multiple workloads including Exchange, SharePoint, and PowerBI.

WORKING WITH US

We blend our Teams experience with Practical Guidance for Cloud Voice (PGFCV) to bring a five-star experience. PGFCV is a formal, standardized approach to planning, delivering, and operating Teams Online. PGFCV considers the entire product lifecycle and provides a formula for success. Our PGFCV certified engineers will lead your organization through this transformative change.

Our ability to understand your goals and map them across Microsoft Cloud solutions is unique. Your business benefits from a design that empowers your employees to work and be productive from anywhere all while keeping your valuable information secure!

Case Study: DELTA SYSTEMS

Delta Systems is a manufacturer and supplier of components for the outdoor power equipment industry. Among Delta Systems’ largest customers are some Fortune 500 companies. Delta Systems knew they needed Office 365 for the company, but they weren’t sure where to begin. They relied upon our resources and our expertise for a successful implementation. Since then, they are still going strong with continued Office 365 support.

MODERN VOICE WITH SKYPE FOR BUSINESS ONLINE AND PHONE SYSTEM

In the past, PBX (Private Branch Exchange) were typically on-premises, requiring significant hardware investments. With Cloud PBX (now termed Phone System by Microsoft), you can increase agility and consolidate management compared to traditional phone hardware.

Sikich helps our clients along all the steps of the productivity improvement journey, starting with deployment planning and roll-out, to making sure your teams are up to speed with the new solution and comfortable enough with the new ways of communication. By leveraging our company’s offering, your teams will be able to communicate like never before using Microsoft Teams and Phone System.

 

SIKICH DIGITAL TRANSFORMATION SERVICES

Skype for Business is one of several cloud services that our team of experts help clients with every day. We will help you create the modern workplace with Skype for Business Online Phone System Quickstart. We blend our Skype for Business experience with Skype Operations Framework (SOF) to bring a five-star experience. SOF is a formal, standardized approach to planning, delivering, and operating Skype for Business Online. SOF considers the entire product lifecycle and provides a formula for success. Our SOF certified engineers will lead your organization through this transformative change.Our ability to understand your goals and map them across Microsoft Cloud solutions is unique. Your business benefits from a design that empowers your employees to work and be productive from anywhere all while keeping your valuable information secure!

“We have been very happy with Office 365, obviously, the e-mail piece of it, and we’re just starting to learn and understand the Teams application. We see a lot of value in it.”

Mike Jeziorski, Senior Vice President and Chief Financial Officer of Delta Systems

SKYPE OPERATIONS FRAMEWORK (SOF)

Outcome

Activity

Plan

  • Envisioning document
  • Architectural document per site for PSTN, voice mail and dial in conferencing
  • Deployment and pathcing practices for Office Pro 2016
  • Envisioning Workshop
  • Cloud PBX technical planning architecture sessions
  • Skype for Business Client Migration Training

Deliver

  • Phone Provisioning
  • Configuring Call Quality Dashboard
  • Deploy, migrate and rollout
  • How to deploy and manage phones
  • Monitoring to gain deep insights within Skype for Business Online
  • Subscriptions activated, current phone numbers ported and clients/devices installed

Operate

  • Service health and usage
  • Managing Call Quality
  • Roles and Responsibilities for Skype for Business OperationsEnvisioning document
  • How to determine if the service is healthy and being used
  • Details on managing and optimizing call quality to ensure users have a great experience using Skype for Business
  • Map operational roles to teams delivering these functions

SKYPE FOR BUSINESS USER GROUP MEETING

Sikich is proud to facilitate the Cleveland, OH chapter of The Skype for Business Users Group Community. It’s a local group with national content for unified communications professionals to learn and share knowledge.  Meetings are typically held quarterly.

Registrations at skypeug.com will include access to previous content, a newsletter, and an announcement for future meetings with a link for registration. We would love for you to join us if you are in the area!

WANT TO ATTEND A SKYPE USER GROUP MEETING?

Find a meeting in your area.

Ready To Get Started?

Learn how Sikich can help you get the most out of your Skype platform.