Dynamics 365’s Digital Landscape Offers New Ways to Move Your Business Forward

No matter the industry, companies within are looking for ways to better improve their relationships with their customers, whether it’s from reshoring or simply updating their business systems to better serve their customers. Many of these companies already have a type of CRM or ERP software system in place, but these are often older systems that …

Scalable Cloud Analytics Bring Wide-Ranging Insight to Your Reshoring Initiative

Globalized industry conditions affect manufacturers in multiple ways. Emerging competitors from almost anywhere can rapidly enter your market and go after your customers. A complex, cross-border supply chain network of existing and potential trading partners may offer better economies than doing business with companies in your region alone, but you may need to take some …

You Can Create a Better Customer Experience When Reshoring Builds on Cloud-based ERP and CRM

In North America and Western Europe, many companies have reshored call centers, support functions, and inside sales operations because the customer experience was abysmal. Operators in the offshore locations often did not understand the mentality of demanding customers and may have lacked the training and product knowledge that would have made them more effective. Offshoring …

Reshoring: One of the great manufacturing success stories

What happens in reshoring? Reshoring is when Manufacturers and other production companies move their formerly offshored operations from China, India, Latin America, and other regions back to North America. Initially, shortly after the turn of the millennium, while other companies still offshored with gusto, a handful of specialty manufacturers realized that offshoring did not enable …

Embracing the Digital Transformation Brings High Growth for Businesses

The Hinged Research Institute recently conducted a survey among over one thousand professional service firms that generate at least $1 million annually. Of those surveyed, the firms that have 20% spikes in growth all embraced the digital transformation. All of these high-growth businesses exhibited the following traits as well: The firms are three times more likely …

Build a business infrastructure that has long-term viability

Technology vendors often have fostered a bias for innovation. The term “legacy system,” for instance, is never used as a compliment. In some conversations, calling out a “legacy system” will produce immediate agreement to throw the software out and replace it with the latest and greatest. Certainly, a software dinosaur may stifle your growth and …

How to simplify ERP, CRM and other complex business projects

If you expect business software deployments and other major IT projects to be lengthy, complicated, and expensive, it doesn’t have to be that way. Some of the best modern software solutions do not require the costly, laborious customizations that used to be the norm. Statements made in a couple of Forrester cloud and software selection whitepapers align with our perspective in this area of technology.