Expertly Managed Technology Modernization Helps People Connect with Immediacy and Efficiency
In a collaboration with Sikich, Mid-Continent Instruments and Avionics updated its communications technology with an integrated, software-based digital telephony solution in the cloud. Today, employees enjoy unrestricted flexibility in how and where they make and take calls, send and respond to messages, and manage their availability. No longer needing to be on hold or wait for a response, customers and business partners can connect immediately with somebody who can help them almost every time they call.
Upleveling Communications as Part of the Customer Experience
Founded in Wichita, Kansas, in 1964, Mid-Continent Instruments and Avionics manufactures, overhauls, and repairs aircraft instruments, avionics, and advanced power solutions for the global aerospace industry. The company’s True Blue Power division was established in 2010 and specializes in the design and manufacturing of cutting-edge certified electrical power systems and lithium-ion batteries.
The fixed-base operators, government agencies, instruments and avionics shops, original equipment manufacturers, flight schools, and other customers who rely on Mid-Continent Instruments and Avionics expect the communications with their sales, support, and other contacts in the organization to be of the same outstanding quality as its products.
Mike Sanders, Director of Information Technology at Mid-Continent, says, “Many times, for example, when instruments are down, customers need an immediate resolution. Getting to the right person, whether that’s somebody who can help them in sales or with a product replacement, is an urgency we wanted to address. In our industry, innovation and excellence are key to serving and retaining customers.”