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The original Microsoft Dynamics CRM (1.0) was released in 2003. In 13 years, a lot has changed. The world is flooded with big data, smartphones are incredible supercomputers that fit inside pockets and it’s possible to access data from anywhere at anytime. As if the technology changes weren’t enough, building meaningful business relationships with customers and clients became more complex with the advent of social media and other methods to connect with people over great distance.
You really get a sense of just how much has changed when you compare two screenshots of CRM 1.0 and CRM 2015 in this interactive image.
Click or tap the divider to slide the image to see CRM 1.0 and CRM 2015
How Microsoft Dynamics CRM Has Changed
Simply from looking at the changes, you can see how the shift to visualizing data and compiling different sources of information. In a 2016 world, these quick glances at large sets of data is critical to maintaining critical information that will power your sales pipeline and process.
Under the hood, the largest change was how CRM information is accessed. With increased attention being paid to the cloud, you don’t have to be constantly logged into an office network to keep up with your contacts. You can use a smartphone or laptop to check the status of your system, if you want to.
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Want to learn more about CRM?
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