Everything you need to know about microsoft's New commerce Experience
Microsoft has been making some big changes to how licenses work. Here is the FAQ to help you understand the changes.
What is Microsoft’s New Commerce Experience (NCE)?Microsoft’s new order, provision, and billing platform for seat-based licenses in CSP. Includes Microsoft 365, Dynamics 365, Power Platform, and Windows 365.
Are all licenses/seats for all License Agreement Types available for transfer to NCE?
When are corporate subscriptions moving to NCE?
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How will the new NCE subscriptions be priced?
Annual commitment will be aligned to current pricing in legacy, with monthly commitment being priced at a 20% premium. It’s worth noting that, separately from the introduction of NCE, Microsoft is increasing the prices of the following M365 SKUs from March 1st 2022: Microsoft 365 Business Basic, Microsoft 365 Business Premium, Office 365 E1, Office 365 E3, Office 365 E5, and Microsoft 365 E3. The increases are applicable for new customers and customer renewals.
What are the refund policies for cancellation?
You can receive a prorated refund of the initial subscription payment only within the first seven calendar days after the order is placed or renewed. After seven calendar days of the term, the subscription cannot be canceled and payment for the remainder of the term must be made.
Why do monthly term subscriptions cost more than annual-term ones in new commerce?
The new monthly term subscriptions in NCE are billed by Microsoft at a 20% higher price than annual-term offers of the same type because they give Sikich the ability to cancel on behalf of the customer within seven calendar days of the monthly term renewal date. The premium pricing is in line with standard practice in the Microsoft Web Direct program.
Can I change an Annual Term commitment offer to a Monthly commitment offer?
This is only possible within the first seven calendar days of placing an order for an Annual commitment offer. You can then place the order for the Monthly commitment offer. You cannot switch from an Annual commitment offer to a Monthly commitment offer outside of the initial seven calendar days.
To which NCE offers should I transition?
Transitioning to NCE is the time to assess your needs and develop a holistic transformation strategy, including an opportunity to increase seat counts, plan for upgrades, and upsell other solutions and value-added services.
If you have a stable or expanding workforce you may be attracted to annual term offers due to price predictability. Even with the enforcement of the new cancellation policy in the NCE, you will be able to cancel a subscription within the first seven calendar days of each annual term.
If you have variability in the workforce due to seasonality or business uncertainty will likely prefer monthly term offers that allow cancellation or seat reduction in any month.
Can monthly term subscriptions be changed to annual term easily in NCE? Some businesses need subscriptions or additional seats only during peak times of the year, for example.
Can I adjust the amount of seats on an annual commitment in NCE?
The number of seats in an annual subscription can be increased at any time. Costs for the additional seats added during the subscription will be prorated. However, Microsoft requires any reduction in seat count within seven calendar days of purchase, but once this time has elapsed the seat count is locked for the term with only additions allowed. If you make additions during the annual commitment, you won’t be able to reverse the changes until the end of the term. At the renewal of the term, the seven calendar days period for cancelations/seat reductions will come back into effect and you can make any changes.
Can I mix and match Annual commitment offers and Monthly commitment offers in NCE on the same customer?
With NCE for seat-based subscriptions, when a customer purchases an annual-term subscription from Partner A, are they allowed to move that subscription to Partner B within that year’s term? Or are they locked in with Partner A until the term ends at the end of the year?
What about non-Microsoft solutions, such as ISVs (Independent Software Vendors) or 3rd party apps for Dynamics or Microsoft 365?
Will the NCE changes apply to all CSP partners worldwide?
Will I need to sign or accept any new or different agreements?
Can I upgrade an annual commitment offer in NCE ie M365 Business Basic to M365 Business Standard?
Can I downgrade an annual commitment offer in NCE ie M365 Business Standard to M365 Business Basic?
No, following the seven calendar days period in which you can make changes, Microsoft states the chosen offer is locked for the term.
Are there any changes to Azure?
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