Rethink Employee Engagement with Salesforce Communities

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Salesforce has created a community space for sharing information and collaborating with those essential to your business. This collaborative solution is called Salesforce Community Cloud. Through communities, you can connect with partners, employees, or customers. A community can be a knowledge center, support forum, HR portal, or whatever you would like to name it. Through drag-and-drop design, you can base your community off of preconfigured Lightning templates.

Salesforce also allows you to easily incorporate your own branding inside your community to make it feel like an extension or your business. You can easily share subsets of information from inside your Salesforce organization through communities to safely deliver useful information to those that need it most.

Your employees turn to apps every day to make their lives easier. They want to connect and collaborate effortlessly. At work, their expectations carry over. To become an employee-centric organization, companies must tap directly into their employees and build a trusting relationship. Through Salesforce Employee Communities, companies can meet employee expectations to improve employee support and to better connect with their organizations.

Improve Employee Support

Through Salesforce Employee Communities, employees gain direct access to a support team in your organization. The community portal allows them to help themselves and share relevant company policies, benefits, or other resources. Most importantly, it gives employees the power to find information easily on their own through a guided process.

You can also give your employees a place for discussion. Through forum posts, employees can ask questions and receive answers. Posting to a forum invites constructive interactions with coworkers and builds connections. Employees can even vote on the best solutions to ensure that the best information is clearly laid out, and your team will benefit. Incorporate Community Cloud with Lightning Service console to allow your employees to create cases in which your service teams can directly answer. Finally, put a personal touch on your community with custom branding and a unique customized experience that gives your employees the most relevant information to their unique needs. Make an Employee Community for a one-stop-shop for all your employees’ questions and support.

Better Connect your Organization

An employee community is much more than a traditional employee portal. It is a place where employees can go to be productive. Allow your employees to join groups to collaborate, align on projects, and connect with knowledgeable people from your company. Share files through the community from a number of locations, to centralize files and information and to share it with others. Create a space for employees to come together to share and vote on ideas. Anyone from any department can come together to collaborate and be heard. Through single sign-on, give employees access to the apps they use every day such as Gmail, Concur, Workday and so much more as a way to increase productivity.

Salesforce also has a number of prepackages reports and dashboards to give you metrics to see how your employees use your community. By measure engagement and listening to your employees you can better serve your organization and its members.

Have any questions about Salesforce Employee Communities? Please contact us at any time!

This publication contains general information only and Sikich is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or any other professional advice or services. This publication is not a substitute for such professional advice or services, nor should you use it as a basis for any decision, action or omission that may affect you or your business. Before making any decision, taking any action or omitting an action that may affect you or your business, you should consult a qualified professional advisor. In addition, this publication may contain certain content generated by an artificial intelligence (AI) language model. You acknowledge that Sikich shall not be responsible for any loss sustained by you or any person who relies on this publication.


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