Fixing a Polycom VVX Phone That Won’t Fully Boot for Skype for Business

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Polycom frequently releases software updates for their VVX line of phones with new features and enhancements and there are several ways to update the phones. If you have a large number of Polycom VVX phones, you probably will want a local provisioning server. If you have a small number of phones, or just don’t want to deploy a provisioning server, the easiest option is to connect to the phone’s web page and follow the upgrade process.

But if your phone won’t boot up to the point where anyone can use it, reloading it may resolve the problem. This is where Polycom’s VoIP Phone Provisioning Server web site comes in handy. The web site itself provides instructions on how to use it to update or reload a phone.

When using the site for the first time, pay attention to the following items:

  1. Be sure to configure the DHCP menu options as follows: set Boot Server to Static, and set the BootSrv Type to IP Address.
  2. In the Provisioning Server menu options, set the Server Type to HTTP.
  3. For the Provisioning Server address, be sure to use the sites public IP address followed by the firmware build number.  As of this writing, the address is and the latest firmware version for VVX phones using Microsoft UCS from the site is build 570. Using this information as an example, set the Provisioning Server address to
  4. As the site states, using this server to provision your phone will erase all preferences and will restore all settings to their Factory Default Values! ALL SETTINGS WILL BE LOST!!

Once the firmware is updated, hopefully your phone will return to full functionality.

Have any questions about this process? Feel free to contact us at any time.

This publication contains general information only and Sikich is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or any other professional advice or services. This publication is not a substitute for such professional advice or services, nor should you use it as a basis for any decision, action or omission that may affect you or your business. Before making any decision, taking any action or omitting an action that may affect you or your business, you should consult a qualified professional advisor. In addition, this publication may contain certain content generated by an artificial intelligence (AI) language model. You acknowledge that Sikich shall not be responsible for any loss sustained by you or any person who relies on this publication.


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