Customers are looking for valuable products and services that meet their current and future needs. High-tech manufacturers are hoping to grow their business and increase…
One of our clients is an architecture firm with vast experience in architecture, engineering, construction program management, and professional services. They pride themselves upon be…
No matter the industry, companies within are looking for ways to better improve their relationships with their customers, whether it’s from reshoring or simply updating their…
Globalized industry conditions affect manufacturers in multiple ways. Emerging competitors from almost anywhere can rapidly enter your market and go after your customers. A complex,…
In North America and Western Europe, many companies have reshored call centers, support functions, and inside sales operations because the customer experience was abysmal. Operators…
What happens in reshoring? Reshoring is when Manufacturers and other production companies move their formerly offshored operations from China, India, Latin America, and other regions…
The Hinged Research Institute recently conducted a survey among over one thousand professional service firms that generate at least $1 million annually. Of those surveyed, the…
Technology vendors often have fostered a bias for innovation. The term “legacy system,” for instance, is never used as a compliment. In some conversations, calling…
If you expect business software deployments and other major IT projects to be lengthy, complicated, and expensive, it doesn’t have to be that way. Some of the best modern software solutions do not require the costly, laborious customizations that used to be the norm. Statements made in a couple of Forrester cloud and software selection whitepapers align with our perspective in this area of technology….
Be Sure You’re Ready—Dynamics CRM 2016 Deprecation Announcements As improved functionality is announced, Microsoft may decide to deprecate older functionality. When a CRM feature is…
On June 13, Microsoft made headlines by announcing its plan to acquire LinkedIn in an all-cash transaction, valued at $26.2 billion. Combining the world’s leading…
Microsoft Dynamics CRM Use the Post Feature to Share Information that Is Not Activity Related As is often the case, you probably receive information about…
Microsoft Dynamics CRM Making a Record Private Dynamics CRM’s security model provides security at the field or record level by assigning a combination of roles…
