CRM

The Impact of Client Experience in 2021

The impact of Client Experience in 2021 Grow and compete by delivering the best possible client experience What do your clients tell you about…

Calculated Fields in Microsoft Dynamics 365 Customer Engagement

The calculated fields feature in Microsoft Dynamics 365 Customer Engagement (D365 CE) is a powerful tool to allow you to automatically calculate a value…

How Equipment Manufacturers Can Create More Value From Customer Relationships

How Equipment Manufacturers Can Create More Value from Customer Relationships The business case for CRM technology into EM companies—with Sikich as your consulting partner…

Using OpenAir With Identifying Sales Opportunities

OpenAir is a Professional Services Automation Solution that is owned by NetSuite. It provides resource management, project management, project accounting, invoicing, and time and…

Dynamics 365 Transition to Unified Interface

Microsoft made an announcement last Fall 2019 that customers of the Dynamics 365 Customer Engagement will need to transition to the new Unified Interface…

How to Conduct a MS VAR Change

At Sikich, we go through the process of helping companies switch to us as their Microsoft Partner of Record (Dynamics 365, GP, CRM) quite…

XrmToolbox Basics

With so many tools at our disposal for Microsoft Dynamics CE, all of which help make the work of module configuration easier and more streamlined,…

What’s the Difference Between Sales Enterprise and Sales Professional?

As you’re setting up Dynamics 365, but you aren’t sure if Dynamics 365 for Sales Professional or Sales Enterprise is the best fit for your organization…

Dynamics 365 CE Multi Select Option Sets

Multi Select Option Sets were introduced in version 9.0 of Microsoft Dynamics 365 CRM. This field allow a user to select multiple options without…

Data Migration Best Practices

This post will help prepare you for the migration of your data from your current systems into Salesforce. It provides best practices and insights…

Who Should Be Part of an Implementation? And When?

Before you begin your Salesforce implementation, it is important to align internally on who will be a part of the project and the responsibilities…

7 Tools to Increase Your Productivity in Salesforce

We asked our consultants about their favorite tools to use alongside Salesforce. Here is what they said: Duplicate Check The all-in-one solution for de-duplication:…

Approach to Salesforce Data Cleansing

Successful implementations rely heavily on the cleanliness of data migrated into your Salesforce environment. Bad data will negatively affect user adoption, so adequate time…

You Convinced Your Company to Buy Salesforce. Now What?

Choosing the right CRM for your company and industry proves to be quite the task. As soon as you say the word “CRM,” you…

Why Should You Hire a Salesforce Consultant?

Industry Knowledge Consultants work with a variety of industries and implement Salesforce differently for each of them. A consultant will use their industry knowledge…