Because of the nature of their business, FinTechs and other professional services firms were ahead of many other businesses in understanding how the experience of employees can impact a company’s success and its client relationships. On the Salesforce platform, and with planning assistance from Salesforce and ERP data, HR teams can play a more strategic role as they minimize turnover and improve employee satisfaction and retention. They can enable the best possible client experiences by recruiting, onboarding, and supporting talented people who thrive on helping individuals and organizations succeed.
Managing employee relationships similarly to how the business takes care of clients, FinTechs can provide their employees with digital resources like portals, webpages, and apps, where team members can tap into organizational knowledge and experience, or interact with managers and colleagues. Through the Experience Cloud, HR and business managers can manage staff efficiently and help team members chart a professional path that meets both their own goals and the company’s needs.
Employees, in turn, can rely on the Experience Cloud to continue growing their skills, receive insight and guidance from mentors and peers, and collaborate on initiatives, projects, events, or campaigns. Through Experience Cloud channels, they also can update their personal records, manage and document their time, make time-off and training requests, or review their benefits.