If you know me, you know I like to tinker with electronics, IoT devices, Raspberry Pis, etc. A few days ago, I was working on a small project in my house to turn on lights when a door is unlocked. I grabbed the Phillips-head screw driver out of my bag, only to find out that it was significantly too big for the small screws I had to deal with. Next, I did what I imagine most people everywhere do. I decided to be lazy and try to force the wrong size screw driver to work, because I didn’t want to go to the basement to get the right size.
Many of us have done the same thing at one point. It may have been trying to use the tool on your pocket knife because that’s all you had, or maybe you didn’t want to make that third trip to the hardware store. There is probably a landfill somewhere with stripped out screws all created by someone using the wrong tool for the wrong job!
Believe it or not your IT Department functions very similarly to a mechanic or an electrician; they have multiple tools each designed to do a particular task.
Your car mechanic probably has a socket wrench with dozens of sockets and bits in their toolbox. Your IT department should have a library with dozens of scripts along with a tool to deliver them to your computers.
Your electrician probably has a meter to test the electrical current before damage happens to your TV. Your IT team should have a tool to alert that something isn’t right, so they can take action before you damage your computer.
I ended up making the trip down to the basement to get the right size screwdriver. It was something I should have done from the start. Likewise, you should make sure your IT team is well equipped with the right tools they need to do the job at hand!