Client satisfaction for our biotech companies is a number one priority for our life sciences practice at Sikich. Our knowledge and experience in this fast-moving industry allows us to deliver successful implementations and efficient tech support to our customers. We pride ourselves on our ability to engage, empower, and optimize our clients so that they can turn their business into what they have always envisioned. One of the many ways we stay connected is by leading NetSuite Account Reviews with our clients.
Account Reviews give us a chance to take a step back and strategically evaluate how a client is using NetSuite and what areas they can improve upon from a business process perspective. To ensure the client receives access to recommendations on the spot, we include the Sikich client account team, the NetSuite channel manager assigned to the account, and a NetSuite Solution Consultant. Collectively, this team provides our clients with the experience and expertise of the biotech industry, so that they can learn how to optimize their use of the system.
Company Controls for Auditing
One of the areas we heavily focus on during account reviews is controls. Life sciences is a widely regulated field, and without a controlled system in place, you are left with a lot of room for error when it comes to auditing. Some of the focus areas from a control standpoint are Roles, Workflows, Reporting, and general Audit assistance.
In addition to being widely regulated, biotech is also very much an intertwined type of industry in that companies have many of the same goals and system set up. This idea allows us to cover a “what clients like you are doing” discussion. Many of our clients come to us to ask how other companies are accomplishing automation or reporting, so we provide our industry standard expertise in these areas, such as OCR invoice scanning for AP, Gappify/Auxilius for an accruals solution, and Coupa for procurement to name a few.
Clinical Trials and NetSuite
Inventory and commercialization are also big topics when a company moves to Phase 3 Clinical Trials, so we make sure during the account review that the client is well aware of the NetSuite modules that are required during this stage of life. This includes NetSuite Inventory, Work Orders & Assemblies, and Materials Requirement Planning. The main goal is to guide our clients towards the solutions that NetSuite can offer to ensure their company can grow and thrive.
Finally, Account Reviews also allow us to open the door to some of the other services that Sikich offers as it relates to the life sciences industry. Cybersecurity is a hot topic since many companies are searching for solutions to assist with compliance assessments or vulnerability scanning. Sikich has experts in these areas as well, and we ensure that the client can stay under one roof when other services are required for their business.
If you are a Sikich client and have any further questions regarding a NetSuite Account Review, please feel free to contact us!