From the beginning, Sikich made it a priority to form a strong business relationship with Keystone, making it clear Sikich values the relationship over the partnership. Sikich understands that insurance plays a critical role in our lives, and excellent customer experience can enhance the process. Therefore, Sikich needed to improve the Keystone Salesforce environment to give employees, agents, and customers the right information, when and where they need it.
Bob Scullin explained, “Sikich’s expertise in the insurance industry was evident and critical in making this project successful. Sikich came highly recommended to use by a business partner as we were looking for a firm that is equally skilled at Salesforce.com, Salesforce Communities, and insurance expertise.” He added that Sikich “helped enhance our existing Salesforce environment and built our Salesforce Partner Community to drive adoption with our agencies.”