ACHIEVING SCALABILITY AND SIMPLIFYING FREQUENT TASKS
Soon after the implementation, Hamilton realized that it had made the right choice in D365. “During the pandemic, we more than doubled in size in terms of the number of employees, and revenue also more than doubled as we were responding to the world’s needs,” Ingram says. “Dynamics 365 has grown with us. We haven’t had any issues in scaling to increased numbers of employees, more work centers, or expanded business operations.”
Hamilton also registered many small improvements following the go-live of Dynamics 365. As an example, Fondi discusses one frequent task, generating purchase orders. “When it used to take us an hour or two to organize a purchase order, this will be going down to minutes. We can combine and consolidate orders for the same vendor into one purchase order. The system creates the POs for us, rather than us going in and manually generating POs and putting in part numbers,” he says.
Many manual steps of repeated data entry and recording information have fallen away. Fondi continues, “The system really will benefit us by reducing the amount of human error, because it does not require copying and pasting or even typing. In both the requisitioning process and the conversion of a planned order process, you don’t have to type. The ability to take planned orders, items, requisitions, and convert them without additional input — that’s huge.”