In today’s fast-paced business environment, organizations rely on robust Enterprise Resource Planning (ERP) systems like Microsoft’s Dynamics 365 Business Central to streamline their operations, drive growth, and stay competitive. However, implementing and maintaining such a powerful tool can be challenging, and this is where Sikich steps in. Sikich has developed a cutting-edge support program that goes beyond traditional support models.
Implementing an ERP system is a significant investment, and its success is crucial for an organization’s operations. However, post go-live, organizations often face various challenges, such as aligning technology initiatives with business goals, mitigating risks, optimizing costs, enhancing user satisfaction, and ensuring system adoption.
Managed Support for Business Central
Sikich recognizes these challenges and has developed a managed support service program to address them comprehensively. This program is designed to be a trusted partner for clients navigating the complexities of Business Central.
Sikich’s managed support service is designed to provide you with a consistent support experience. Here’s how it works:
Resource Alignment
Sikich aligns its team member resources and skillset to best meet your specific needs based on known demand for Business Central Support Services.
Standardized Framework
The service delivery model standardizes what you can expect from Sikich under the Service Level Agreement (SLA). This means you can rely on consistent support and outcomes.
Goals Alignment
Sikich’s goals are aligned with yours, ensuring the proper functioning of your D365 Business Central software, maximizing user efficiency, streamlining financial processes, and keeping your technology in sync with your business objectives.
Sikich Operations Center
One of the standout features of Sikich’s managed support service program is the Sikich Operations Center. Here’s why it’s a game changer:
- Centralized Support: The program streamlines all of your support requests through a centralized inbound support experience, ensuring that nothing gets lost in the shuffle.
- Customer Satisfaction: Monitoring your satisfaction is a priority. Sikich keeps a close eye on your satisfaction levels and tracks SLAs to ensure that you are receiving the service you expect.
- Dedicated Support Team: You have access to an experienced, dedicated support team that has full access to your documentation and ticket history, making problem resolution faster and more effective.
Sikich’s D365 Business Central Support Services program is a game changer for organizations looking to maximize the benefits of their ERP system. With a focus on keeping your D365 platform current, streamlining your business operations, and ensuring a consistent and reliable support experience, Sikich delivers a comprehensive solution that ensures your ERP investment delivers the results you expect. Don’t just implement Business Central—elevate your experience with Sikich’s managed support program.
Ready to learn more? Contact our Business Central experts at any time.
