The value of an all-in-one strategic partner
Sikich offers a portfolio with a wide range of solutions and services to meet your business’ challenges and opportunities. This means you have one go-to partner that knows your business inside and out. You have a true partner looking out for your best interest and bringing short- and long-term road maps to the table that enable you to meet your goals and achieve success, while accomplishing digital transformation. Neola finds this type of partnership to be important at Arcus Hunting or any organization. When asked what value he saw in an all-in-one strategic partner he said, “Everywhere I go, I will always call Sikich or someone like them. All of our users have quick and easy access to professionals that can take care of routine assistance or complex issues like getting a report or data out of the ERP or problems with the way a journal entry posted.” He continued, “We email the Sikich support team and within 5 minutes we are getting help. This would be the same with your own IT department BUT if they are out for the day, or sick, or working with someone else– you aren’t getting the service you might need right away.”
Arcus Hunting experiences this key value on a regular basis. Neola shared an example about a remote user at a supplier that taps into their network to enable them to invoice and ship product on their behalf in the state of Missouri, with Arcus Hunting being in Georgia. This person had been offline for a week. Their password had expired, and they couldn’t get back in. They simply emailed the NOC at Sikich and within 4 minutes they were back up and running again!
“In my experience, something like that internally would have taken hours to get resolved and not been ideal for customers and internal practices,” shared Neola. “Having a company like Sikich eliminates a lot of internal issues where you are dealing with multiple vendors who may have multiple agendas. They might not see your business as a strategic partner but more of a cash funnel. Having Sikich who is really sitting there as a strategic partner, as your IT department, as our virtual CIO and all the services that come under that, and providing us input on how we can make our company better is the true partnership that I look for and that other CFOs and CEOs would look for in any relationship that is not common with providers of certain services in the IT space that I have dealt with. It is a really powerful relationship that helps us maintain and run our small business.”