When you sign on with a NetSuite partner, you aren’t merely asking for assistance with installing the NetSuite system. You’re needing someone to tailor your install specifically for your company’s needs. A quality NetSuite partner knows your long-term plans and business strategies. They understand how your company operates and are committed to its success. After a successful install, the partner should provide a direct line to consultants for continued IT support. A quality NetSuite partner will stick with you (like, well, a partner) throughout your NetSuite ownership, including checking in on upgrades, other products to help your business, general help with NetSuite, etc.
Essentially, when seeking a NetSuite partner, you’re going to want a partner who has the following:
- Ability to build tailored implementations, including the ability to upscale or downscale your configuration at any time;
- NetSuite expertise; and
- Excellent customer service, including beck-and-call availability and continued support.
A NetSuite partner may be fantastic in the beginning, but over time, they may no longer fit what you need. Here are five signs that it’s time to find a new NetSuite partner.
Poor Communication
Are you having issues getting your current partner to return messages, no matter if they’re via email or phone? Are you getting the run around on quotes? If your current NetSuite partner doesn’t offer the common courtesy of responding quickly or even at all, it’s definitely time to seek assistance elsewhere. Forget if you might have any of the other four signs below.
Communication is of the most importance when it comes to partners. Your business needs, and deserves, a partner that literally serves at your beck and call. Any questions you have, no matter how minute they seem to be, should receive responses in a timely manner.
Can’t Handle Scaling Up for Business Growth
Business growth is usually a company’s top priority. If your software partner can’t scale your NetSuite system to meet your surge in growth, that’s a clear sign they are not the NetSuite experts they claim to be. You need a partner that is more than a “one-and-done” configuration operator.
Generally Bad at General Help
Most companies have experienced the pleasure of working with bad IT departments. It doesn’t matter if their help solutions are bad or if they’re bad at implementing the correct solution, because you know you would fire them anyway. The same goes for your NetSuite partner.
Doesn’t Have Vertical Industry Experience
If, for example, your company is a manufacturing business, you’re going to want a software partner with that specific experience. Hiring a horizontal provider, one that sets a one-size-fits-all solution across multiple industries, is not going to be able to tailor an install for your business. Your partner shouldn’t have only general expertise with NetSuite; they should have expertise in your particular industry as well.
You Feel “Stuck” with Current Partner
No matter the reason why you may feel “stuck” with your partner, you should never feel stuck with them. Not to mention, there is no reason to feel stuck, not when there are so many other great NetSuite partners, like Sikich, for instance.
Why Choose Sikich as NetSuite Partner
You’ve probably guessed by now that Sikich ticks off all the boxes for a great NetSuite partner. We have that vertical experience in several industries, including manufacturing, distribution, and life science. We can most certainly upscale or even downscale your install to meet your business growth. To top it all off, we have a very high customer satisfaction rating when it comes to our communication, installation process, and tech support. Contact us today and see how we can revolutionize NetSuite for your business!
