Sikich recently ran into an issue whiling trying to transfer large amounts of data through a site-to-site VPN tunnel using two SonicWall firewalls. Each attempt would result in a TCP timeout at random times during the process. I proceeded to do a packet capture from the firewall, and the last error before the failure was the following:
DROPPED, Drop Code: 138(IDP detection OOO Exceeded Max), Module Id: 25(network)
As part of my normal troubleshooting process, I turned off all security services on both firewalls, and yet, the errors continued.
I called up SonicWall support, and they said this is a known issue with firmware version 18.104.22.168-42n. They told me two different ways to fix the issue.
- Apply HF204430-4n to the affected firewalls. Doing so will cause a reboot.
- If you can’t afford any down time, then disable DPI under the advanced section on the appropriate access rule.
Most businesses cannot afford any down time, and we were no exception. I attempted the second solution. I can thus confirm that disabling DPI in the access rule did work, but that said, I did not want to leave it disabled for long.
After I was able to complete the transfer, I applied the hot-fixes and all subsequent file transfers continued to work.
If your SonicWall firmware is running version 22.214.171.124-42n, take note of this known issue and how to properly troubleshoot it. Hopefully SonicWall will rectify this in their next firmware update.
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