AI is changing how work gets done.
Every day, employees spend time searching for information, entering data, reviewing documents and completing repetitive administrative tasks. While those activities are necessary, they often leave less time for the work that creates the greatest business value: solving problems, serving customers, collaborating with colleagues and making informed decisions.
Recognizing AI’s potential to transform the workplace, Microsoft has made one of the technology industry’s largest long-term investments in artificial intelligence. Rather than treating AI as a standalone product, Microsoft is embedding it across its business applications, continually expanding what’s possible with every release.
Microsoft Dynamics 365 Business Central reflects that vision. AI is built directly into the platform through Microsoft Copilot and AI agents, helping employees work more efficiently today while giving organizations a solution that continues to evolve as Microsoft’s AI capabilities advance.
In this final installment of our Business Central Demo Series , you’ll see how Business Central uses Microsoft Copilot and AI agents to help employees work smarter, reduce repetitive tasks and create capacity for higher-value work.
Watch the demo below to see Business Central Copilot and AI agents in action.
AI should help people, not replace them
Whenever AI enters the conversation, one question almost always follows.
“Will AI replace jobs?”
For most organizations, that’s the wrong question.
The better question is:
“What work should AI handle so our people can focus on what humans do best?”
Business Central uses Microsoft Copilot as an intelligent assistant that helps employees find information faster, summarize records, answer questions, complete routine tasks and navigate the application more efficiently.
Instead of searching through multiple screens or manually reviewing large amounts of information, employees can simply ask questions in natural language and receive contextual answers based on their Business Central environment.
That means less time spent looking for information and more time making decisions, collaborating with coworkers and delivering value to customers.
As Microsoft continues investing in Copilot, organizations gain new capabilities without fundamentally changing how employees work. AI becomes part of the daily workflow rather than another application employees need to learn.
From AI assistant to AI teammate
Helping employees is only the beginning. AI becomes even more valuable when it can proactively complete work on a person’s behalf.
That’s the difference between Microsoft Copilot and AI agents.
Copilot responds to requests, helping users complete tasks more efficiently.
AI agents go a step further by monitoring business events, preparing work, completing repetitive processes and bringing employees in only when their expertise or approval is needed.
Business Central includes AI agents such as the Sales Order Agent and Payables Agent, which can read customer or vendor communications, prepare transactions, populate information and draft responses before presenting everything for human review.
Employees remain in control of business decisions, while AI handles much of the repetitive administrative work that traditionally slows teams down.
Organizations can also build their own AI agents using Microsoft Copilot Studio, extending automation beyond Business Central into Microsoft Teams, Microsoft 365 Copilot and other business applications. That flexibility allows businesses to automate workflows that are unique to their processes while continuing to maintain appropriate governance and oversight.
AI is only as valuable as the data behind it
Many organizations ask where they should begin with AI.
The answer usually isn’t AI. It’s data.
Artificial intelligence is only as effective as the information it can access.
Organizations with disconnected systems, inconsistent processes or outdated ERP platforms often struggle to realize the full value of AI because the underlying business data isn’t connected or readily available.
That’s one of the advantages of Microsoft Dynamics 365 Business Central.
Because it serves as the operational foundation for finance, sales, purchasing, inventory and other core business functions, Business Central creates a connected source of business data that Microsoft Copilot and AI agents can securely use to deliver meaningful insights and automate work.
AI isn’t the starting point. It’s the next step after building a modern, connected business platform.
Thinking about AI but still running Dynamics GP?
Many organizations are excited about AI but are still relying on legacy ERP systems that weren’t designed for today’s intelligent business applications.
Our free GP to Business Central Migration Assessment helps you better understand your current environment, identify potential migration considerations and build a personalized roadmap toward a more connected, AI-ready future.
As one of Microsoft’s selected partners offering this assessment, Sikich combines those insights with decades of ERP consulting experience and a proven implementation methodology to help organizations move forward with confidence.
Start your free GP to Business Central Migration Assessment
Plan your move with certainty, not guesswork.
Modernization starts with the right strategy
Technology alone doesn’t create business value.
The greatest results come from understanding where AI can make the biggest impact for your people, your processes and your customers.
That’s why our role isn’t to recommend AI for the sake of AI. It’s to help organizations identify practical opportunities to improve productivity, automate repetitive work and support long-term business objectives.
Whether that involves Microsoft Dynamics 365 Business Central, another ERP platform or a broader digital transformation initiative, our consultants take a business-first approach to every engagement. If Business Central is the right fit, we’ll help you get there. If another solution makes more sense, we’ll tell you that too.
Is Business Central right for you?
If Business Central is the right fit, we’ll help you get there. If it isn’t, we’ll tell you that too.
Continue the Business Central demo series
1. Getting started with Business Central: Navigation, Personalization & Search
2. See how Business Central works inside Outlook, Teams and Excel
3. How Business Central simplifies reporting, Power BI and automation
4. From AI assistant to AI teammates: Business Central Copilot and AI agents (You’re here)
This publication contains general information only and Sikich is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or any other professional advice or services. This publication is not a substitute for such professional advice or services, nor should you use it as a basis for any decision, action or omission that may affect you or your business. Before making any decision, taking any action or omitting an action that may affect you or your business, you should consult a qualified professional advisor. In addition, this publication may contain certain content generated by an artificial intelligence (AI) language model. You acknowledge that Sikich shall not be responsible for any loss sustained by you or any person who relies on this publication.
