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Data-Driven Microsoft Dynamics CRM Services

Microsoft Dynamics CRM

We have over 75 dedicated, full-time Dynamics 365 resources with an average of 15-20 experience working with dozens of companies across various industries. We help deliver tools, processes, and industry expertise to help you discover how to best engage customers by offering the right context to their businesses, in the right format at the right time.

WORKING WITH US

We have not only helped companies across various industries implement Dynamics 365 CE, we’re also usingwe use this tech solution ourselves. We have over 300 users in the US across 13 different service lines with varying sales processes. We know how to tailor a CRM experience to anything your business needs.

As an award winning Microsoft Dynamics partner, we offer the service and expertise needed to make your implementation or optimization a success.

dynamics crm case study for AMF Bakery

Case Study: AMF BAKERY SYSTEMS

AMF Bakery Systems is a leading manufacturer of high-speed bakery equipment. Their systems have set the bar in the baking industry with their solutions for bread, buns, rolls, tortillas, and English muffins. When AMF Bakery Systems realized that they were rapidly growing and expanding their global operations, they knew they needed a new CRM system to help them keep up and keep their customers happy.

Deployment Services

IMPLEMENTATION

We will be with you every step of the way of your implementation, from conceptualization for your company’s individual needs through education for your employees.

SUPPORT

When the implementation is over, our relationship is far from over. We partner with you for continued support and optimization.

UPGRADE

If you’re on Dynamics CRM, we can help you migrate to Dynamics 365 CE and keep all of your customizations and personalized configurations. Looking to move to the cloud from your current on-premise solution? We’ve got you covered.

WAYS TO DEPLOY

We provide three different options for your Dynamics 365 CE deployment:

  • Online – Deploy your organization in the cloud for ultimate data flexibility.
  • On-Premise – Keep data more private with an on-premise solution.
  • Hybrid – Get the best of both worlds.

“The Sikich Team was very good and attentive to our issues and questions during the entire process, things couldn’t have gone better.”

Major League Baseball Team

COLLABORATING ACROSS THE ORGANIZATION

SALES

See everything you need so you can sell smarter and faster while you’re on the go. Touch-first mobile apps provide a consistent experience across any device letting you update important data and get real-time insight on the metrics that matter most.

CUSTOMER SERVICE

Enable customer service engagement across web, social, chat, mobile, and phone, including customer self-service and social care. Provide channel context for personalized service with minimal customer effort using Parature and Microsoft Dynamics CRM.

MARKETING

Engage customers with personalized, multichannel campaigns. Design materials that will reach your audience and manage campaigns in a single window—across email, social media, events, and direct mail.

FIELD SERVICE

Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.

ANALYST ENDORSEMENTS

FORRESTER

Forrester positions Microsoft as a Leader in their new Forrester Wave: Sales Force Automation Solutions.

GARTNER

Gartner has positioned Microsoft in the leaders’ quadrant in the 2018 Magic Quadrant for Sales Force Automation, based on completeness of vision and ability to execute in the customer engagement center market.

NUCLEUS RESEARCH

Nucleus Research expects customers using LinkedIn Sales Navigator and Dynamics 365 for Sales to see a 15% increase in sales productivity.

INVEST IN YOUR CUSTOMERS’ SATISFACTION

Research has found that even with the most advanced sales technology, sellers still miss what is actually important to their buyers. Even worse, sellers often don’t realize it.

It’s time to take advantage of all of your data, structured and unstructured alike, to help refine your sales approach, timing, and content so you can help your customers complete their sales satisfactorily.

GET OUT OF DEAL LIMBO

Use the power of LinkedIn Sales Navigator to cultivate the right relationships with the right buyers.

PERSONALIZE YOUR ENGAGEMENT

With Dynamics 365 AI, you can easily and quickly cut through the fat to deepen your relationships with your customers and make more proactive decisions.

STAY IN TOUCH ON THE GO

Keep up with customers, their demands, and their questions any time, anywhere. Boost productivity with familiar and cohesive tools that keeps your office in the palm of your hand.

Ready To Get Started?

Learn how Sikich can help you get the most out of your Dynamics 365 platform.