Menu

Salesforce Support

SALESFORCE SUPPORT

Sikich has a team of highly experienced Salesforce professionals, averaging over 15 years of experience, that deliver process efficiency and business solutions enabled by capabilities built on the Salesforce platform, driving automation, optimization and user adoption. We go into every project centered around your needs, budget and goals. While Salesforce Services are a relatively new addition to our Services portfolio, Sikich has been supporting clients for over 30 years, across industries, offering a variety of cross functional and departmental business consulting services you can access for any business need.

Salesforce Gold Badge

WORKING WITH US

When you work with Sikich, you get seasoned Salesforce implementers as well as access to end to end business and technology consulting experts. We focus on your people, processes, and data to map a solution that fits your unique business needs, enables you to achieve your company goals, and plan for growth. Our Salesforce team has a full range of Salesforce knowledge and expertise, including all Salesforce clouds, related technologies, and App Exchange solutions. Creating value in every aspect of our engagements is a crucial driver for our success
Passionate Salesforce professionals develop creative, data-driven solutions that solve problems and add value for all stakeholders. We listen and learn what you truly need. Once we have a firm understanding of where you are and where you want to go, we discover which Salesforce solutions would bring value to your organization.

 

Salesforce Gold Badge
Case Study on Mass Media Conglonerate

Case Study: WORLDWIDE MASS MEDIA CONGLOMERATE

Salesforce is a very strategic platform for this Fortune 100, Mass Media Conglomerate. Like many companies, they leverage Salesforce beyond Customer Relationship Management and could appreciate the depth of understanding that the Sikich team has around the platform and its extensibility. The vision recognition and creative thinking provided by the Sikich team provided them with the level of confidence they need in a solution provider.

Sikich was brought in to deliver Salesforce platform best practices and architecture while providing Project Management Services to maximize efficiency. Phase one of the project will include a Lightning transition plan, functional review and documentation of the current and future state process, training documentation, and User Acceptance Testing documentation and testing plans.

What You Can Expect

Sikich has expertise in all Salesforce PaaS and SaaS products coupled with secure, tangible SDLC practices and methodologies to help you achieve revenue generation and operating efficiency. Sikich is a Professional Services Firm providing a broad array of expertise. Our Salesforce consultants are well-rounded professionals with extensive Salesforce application development experience and the soft skills required to work across business and IT stakeholders to create business capabilities that meet your needs. Our professionals have a track record of successfully delivering applications and abilities on the Salesforce platform that fully realize the client’s investment and transform their business.
While hundreds of Salesforce partners can take on your project, Sikich helps organizations transform their business.

 

CUSTOMER CENTRIC

We learn about your business, your goals, and challenges, and help you move forward in the way you envision.

EXPERT ADVICE

Competent and helpful advice from Salesforce experts with 10+ years of experience

STRONG PROJECT MANAGEMENT WITH EXECUTIVE OVERSIGHT

Our engagements are led by equity partners who are involved in ensuring projects meet their strategic objectives.

CHANGE MANAGEMENT

Integrated into every phase of our projects to drive successful user adoption. We have a documented communication strategy and training program, so you don’t have to bring in another team.

SFDC OPTIMIZATION

ENABLE LOW-RISK, GOAL-DRIVEN GROWTH WITH EXPERT GUIDANCE

Following a Salesforce implementation, you’ll want to make sure you’re maximizing the ROI of such a robust system. With the Sikich team, we’ll be able to help you support your internal initiatives, so you meet your goals. We can combine business process, industry, and technology expertise that will finely tune your Salesforce system, so it suits the needs of your business today and tomorrow.
If you’ve had your Salesforce system for a long time, or just went live with your initial implementation, we’re able to jump in at any point to transform your business.

AREAS OF EXPERTISE

With all the advancements that Salesforce and its App Exchange partners make each year to the solution, it is easy to miss out on critical features and functionality that could take your competitive edge to the next level. On the flip side, it can also be challenging to weed-out the solutions that don’t make sense for your business today or in the near term.
Sikich provides Strategic Planning services to help you make the most of your investment and stay ahead in your industry though Salesforce innovation and optimization. We stay on top of all the changes in the Salesforce channel, so you don’t have to, helping you navigate new solutions and plan for future initiatives. Before you move forward with any changes to your existing environment, you’ll have a clear understanding of the future state business capabilities, technology and architecture design and readiness, and a prioritized roadmap of implementation phases by potential impact, ROI and feasibility.

 

SALES CLOUD

We help you generate more leads, close more deals, and deliver tools that keep your sellers selling.

MARKETING CLOUD

Engage the right leads at the right moment. We help you leverage Salesforce Pardot to build and manage compelling customer journeys.

INTEGRATION CLOUD

We help you integrate your business-critical applications to Salesforce and take advantage of all the data you’re collecting to make more informed decisions.

COMMERCE CLOUD

Simplify online buying and generate more revenue for your B2B, B2C, or B2B2C model.

PLATFORM

We'll help you secure and tailor your platform to boost productivity by leveraging your existing investments and new App Exchange solutions that fit your company's needs.

SERVICE CLOUD

We help you build the best service architecture that accentuates the strengths of your service team while improving customer experience, from Field Service to your Contact Center, to Case management, and more.

HEALTH CLOUD

We help you provide better care and stay connected with your patients while maintaining HIPPA compliance and superior security.

COMMUNITIES

We’ll help you empower your sellers to share knowledge and expertise across your organization for a streamlined collaboration.

ANALYTICS CLOUD

Sell smarter by leveraging artificial intelligence and data visualization built into the Salesforce Platform.

GET PREMIUM SALESFORCE SUPPORT

Take advantage of all, or some, of the areas we can support your system.

  • Discovery 
  • Road mapping 
  • Implementation/Development 
  • QA/Testing 
  • Instance migration 
  • Data cleansing 
  • Master data management 
  • Data loading 
  • Integration design and development 
  • Solution architecture 
  • Technical architecture 
  • Business analysis 
  • Technical analysis 
  • Project management 
  • Organization health assessment 
  • Service/Administrative services 
  • Customization development
  • Onsite, remote and offshore