NetSuite Support
Premium NetSuite support you can count on
Rapid response help desk
No waiting in queues. When you run into issues, our dedicated support desk is ready to rush to your aid.
Expert advice
Get competent and helpful advice from NetSuite solution and industry experts with multiple years of experience.
Flexible support plans
Tap into as little, or as much ongoing administrative support as you need.
Strategic reviews
Get to where you want to be with objective assessments of your current systems and infrastructure.
Solution optimization
Ensure that your NetSuite solution meets changing requirements, empowers your employees to work productively, and runs without interruption.
Training and user groups
Get the most out of your solution with onsite, off-site, and complimentary training opportunities and user groups.
Scalable, low-risk, goal-driven growth
Leverage NetSuite modules for your evolving business needs
NetSuite financial management modules
NetSuite SuiteBilling, Revenue Management, OneWorld, Multi-Book Accounting, Fixed Assets, Financial Management, and SuiteTax.
NetSuite customer relationship modules
NetSuite CRM, including marketing.
NetSuite inventory and order management modules
Bin management, order management, matrix items, advanced pricing, barcoding, and landed costs.
NetSuite commerce modules
SuiteCommerce
NetSuite PSA modules
Job costing, e-source allocation and advanced project budgeting
NetSuite integration services
Whether it’s a leading business critical application, niche industry solution your team can’t live without, or one of our many pre-built integrations with commonly used applications like Bill.com, SVB Bill Pay, Expensify, Concur, and more, our team can help you squeeze the most out of your technology investments.
NetSuite and Salesforce integration
NetSuite and Coupa integration
Sikich help desk and managed services
Save time, avoid disruption, and learn better ways of working, or avoiding errors, with Sikich’s NetSuite Help Desk. Keep integrations, data migrations, and other projects simple, fast, and productive with knowledgeable, versatile and resourceful consultants that have helped thousands of NetSuite users resolve issues and become more effective at using the solution.
Offload administrative and maintenance-oriented tasks as well as provide for strategic advice and support to maximize your return-on-investment. Our flexible managed service plans offer guaranteed response times, priority access, unlimited support incidents, SuiteApps support, annual system reviews and much more. We document all the issues and resolutions we manage on your behalf, so Sikich help desk pros are always informed regarding the current status of any concern. Get regular reporting on help desk usage and trends we observe to help identify any needs for additional user training, NetSuite optimization, and specific use cases.
Application support
We offer remote support for NetSuite end users and key client IT team members. Our services guarantee a two-hour response time during Sikich Operation Center support hours from 8 AM to 6 PM Eastern. We provide break-fix NetSuite and SuiteApp related support requests, including troubleshooting error messages, stuck transactions, workflow errors, and issues with standard reports. Additionally, we assist with Oracle/NetSuite service outages or data loss events, and provide support for fiscal period and year-end activities.
System administration
NetSuite user account maintenance includes managing roles and security settings according to needs. Additionally, we handle NetSuite and Suiteapp license management, comprising renewals and processing new orders. A service we provide is the creation and refreshing of sandbox environments to facilitate safe testing of changes. We also act as a liaison between relevant third-party vendors and consultants to ensure the proper functioning of the client’s NetSuite environment, including coordination with Suiteapp vendors, NetSuite itself, and IT providers, among others.
Dedicated resources
Our services include the assignment of a dedicated executive-level Sikich team member to serve in the capacity of Engagement Manager. This individual will oversee and manage the interaction, ensuring a strategic and focused approach to meet your needs. Additionally, we will assign a Client Account Manager specifically to assist with sales-related functions, ensuring that all your commercial and transactional requirements are expertly handled.
Optimization
Our services encompass a yearly Security Review that includes conducting an external vulnerability assessment along with a SuiteApp user security review, complete with recommendations for improvements. We also ensure the documentation of the current NetSuite environment is meticulously maintained, which includes a quarterly review and updates of design documentation to reflect any changes or enhancements. Additionally, we provide Annual System Optimization to ensure that your NetSuite environment is running at its most efficient, helping to maximize performance and streamline operations.
New release services
We conduct a semi-annual review of new NetSuite features, changes, and the accompanying documentation to keep you up to date with the latest enhancements. Part of our service includes an assessment of relevant functionalities introduced in new releases, ensuring that they align with your business needs. Moreover, we actively engage in testing within the Release Preview environment to verify and prepare for the impact of upcoming updates. To mitigate any compatibility concerns, we maintain proactive communication and issue identification with relevant SuiteApp vendors, coordinating on the timing and compatibility of SuiteApp product updates in conjunction with NetSuite’s general software releases.
