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How KnowBe4 Uses AI to Improve Security Awareness Training

Jordan Chlebus

Sep 23 2025

4 min read

Cybersecurity threats are evolving at a record pace. Organizations must stay ahead of these threats by continuing to improve their security measures. One of the most effective ways to do this is through comprehensive security awareness training. KnowBe4 is a leader in this field and leverages artificial intelligence (AI) to revolutionize how organizations educate their employees about cybersecurity and continue to raise awareness on this matter. KnowBe4 deploys this technology via what it calls Artificial Intelligence Defense Agents (AIDA).

Artificial intelligence has the potential to transform industries, and cybersecurity is no exception. KnowBe4 utilizes AI to create more effective, personalized, and adaptive training programs. Here’s how AI is making a difference.

Personalized Training Programs

AI enables KnowBe4 to tailor security training programs to the specific needs of each employee. By analyzing data such as user behavior, past performance, and risk profiles, AI can identify areas where an individual may need more focus. This personalized approach ensures that employees receive the most relevant training, making it more likely that they will retain the information and apply it in real-world scenarios.

Adaptive Learning Paths

One of the significant advantages of AI is its ability to adapt in real-time. KnowBe4’s AI-driven platform can adjust the difficulty and content of training modules based on an employee’s progress. If an employee struggles with a particular concept, AI can provide additional resources and practice opportunities. If an employee excels, AI can introduce more advanced topics to keep them engaged and challenged.

Behavioral Analytics

Understanding employee behavior is crucial in developing effective security awareness training. KnowBe4 uses AI to analyze patterns and trends in how employees interact with training materials and respond to simulated phishing attacks. This analysis helps identify potential vulnerabilities and high-risk individuals within the organization. By targeting these areas, KnowBe4 can implement more focused training interventions.

Continuous Improvement

AI’s ability to process vast amounts of data quickly allows KnowBe4 to continuously refine and improve its training programs. By analyzing the outcomes of training sessions and real-world security incidents, AI can identify what works and what doesn’t. This feedback ensures that the training content remains up-to-date and effective against the latest threats.

Enhanced Phishing Simulations

Phishing attacks are among the most common cybersecurity threats. KnowBe4 uses AI to create sophisticated phishing simulations that simulate real-world attacks. These simulations are designed to test the employee’s ability to recognize and respond to phishing attempts. By using AI to generate realistic and varied phishing emails, KnowBe4 can better prepare employees for the types of attacks they are likely to encounter.

The Future of AI in Security Awareness Training

As AI technology continues to advance, its role in security awareness training will only grow. KnowBe4 is at the forefront of this innovation as it is constantly exploring new ways to leverage AI to enhance its training programs. The goal is to create a more resilient and security-minded workforce capable of defending against the constant evolving landscape of cyber threats.

In conclusion, AI is a powerful tool that KnowBe4 uses to improve the effectiveness of security awareness training. From personalizing and adapting training programs to analyzing behavior and continuously improving content, AI helps organizations stay one step ahead of cybercriminals. As cybersecurity threats become more sophisticated, the integration of AI in training programs will be essential in building a robust defense. With KnowBe4’s AIDA, you can significantly reduce your organization’s risk and demonstrate positive impacts on real-world user behavior.

Have any questions about how your organization can stay ahead of threats with KnowBe4? Please reach out to our team of experts at any time!

This publication contains general information only and Sikich is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or any other professional advice or services. This publication is not a substitute for such professional advice or services, nor should you use it as a basis for any decision, action or omission that may affect you or your business. Before making any decision, taking any action or omitting an action that may affect you or your business, you should consult a qualified professional advisor. In addition, this publication may contain certain content generated by an artificial intelligence (AI) language model. You acknowledge that Sikich shall not be responsible for any loss sustained by you or any person who relies on this publication.

About the Author

Jordan Chlebus

IT Professional with 10 years of experience in the industry as a Network Consultant. My expertise is further validated by multiple Microsoft 365 certifications, showcasing my proficiency in cloud solutions. Additionally, I bring 8 years of specialized experience in security awareness through KnowBe4, ensuring comprehensive protection against cyber threats.