Microsoft Dynamics Support for GP, NAV, AX or 365 ERP Systems

Microsoft Dynamics support

Sikich supports over 1000 clients using Microsoft Dynamics solutions today. With dedicated support teams for each Dynamics solution, support from your Sikich team can be the secret ingredient in the success of your business.

Solution optimization

As your business grows and changes, your Microsoft Dynamics solution should evolve too. Throughout its lifecycle, our team helps ensure your Dynamics system adapts to new requirements, empowers your employees to work efficiently, leverages the latest in data and AI, and operates smoothly. Sometimes, this means going beyond standard updates from Microsoft. The Sikich Dynamics 365 team is here to optimize your software at key moments—whether your goals and KPIs shift, innovation calls for new data management, processes change, or your organization expands after a merger or acquisition.

Our approach

We help our Dynamics clients see what’s possible

Our consultants bring years of industry experience to optimize your Dynamics solution — improving processes, empowering employees, and engaging customers. Many clients choose Sikich after working with other Microsoft partners, valuing our connected, available, and accountable support. As your business grows and evolves, Sikich provides the technical, functional and industry expertise you need across the Dynamics ERP and CRM portfolio.

Solution optimization

As your business grows, your Microsoft Dynamics solution should evolve too. Our team ensures your system adapts to new requirements, empowers employees, leverages the latest in data and AI and runs smoothly. Sometimes this means going beyond standard Microsoft updates. The Sikich Dynamics 365 team optimizes your software at key moments — whether goals and KPIs shift, innovation demands new data management, processes change or your organization expands through a merger or acquisition.

Our approach

Help desk

Your IT team may not always be best positioned to handle the wide range of user questions and challenges. Sikich brings thousands of hours of experience resolving issues across Microsoft Dynamics 365 and legacy versions of AX, CRM, GP, and NAV. By contracting with us, you free IT staff for higher-value work while we deliver tailored help desk coverage — whether 24/7, partial day, or weekly. We document all issues and resolutions, provide regular reporting, and highlight trends that may call for training, workflow optimization, or strategic decisions. Our account managers proactively engage you when help desk insights require action.

Our approach

Training

Sikich offers training designed to help you achieve your goals with Microsoft Dynamics and D365, all while supporting your business objectives. Whether you need a one-time session or ongoing programs, we deliver training onsite, online, or tailored for specific users and teams—always in the format that works best for you. Our approach covers everything from initial and refresher training for IT managers and key users, to advanced sessions for those supporting others, and focused training to help users maximize Dynamics in specific processes or leverage integrated business analytics tools.

User groups and events

Given the many potential questions users may ask and the challenges they can run into, your IT team may not always be in the best position to help them out. At Sikich, we have many thousands of person-hours of documented experience in working with users to resolve just about any imaginable quandary in Microsoft Dynamics 365 and the various versions of Dynamics AX, CRM, GP, and NAV that are in operation today. You can contract with us to take care of this task and free your IT professionals for higher-value assignments.

We provide the helpdesk coverage that’s best for your company and its user groups. It can be available round the clock, for a portion of the day, seven days a week, or a part of the week. We document all the issues and resolutions we manage on your behalf, so Sikich help desk pros are always informed regarding the current status of any concern. We provide you with regular reporting on help desk usage and trends we observe. That will help identify any needs for additional user training, and it can also draw attention to optimizing the solution or your workflows. If your Sikich account managers notice a helpdesk trend that needs you to make an informed decision, they will be in touch with you to discuss the options.