Position: Helpdesk Support, Level I
FLSA Status: Non-Exempt
Service Area: IT
Location: Milwaukee, WI Office
Job Description:• Provides first level support to end users in person and remotely via telephone or remote support session• Troubleshoot and resolve technical problems relating to hardware, software, printers, phones and other computer related equipment• PC (laptop and desktop) and work area setups• Document and follow through on any assigned tasks through the Helpdesk system to ensure timely resolution of all ticketsRequirements:• High School Diploma or GED• Excellent customer service skills• Good computer skills (Windows XP/7, Microsoft Office 2007/2010)• Good written and oral communication skills• Entry level PC support knowledge• Sufficient maturity and interpersonal skills needed to contend with potentially difficult situations and users in a professional manner. Desire and aptitude to learn information technology support functions and processes.
Sikich LLP is a nationally-ranked top 50 public accounting and consulting firm. Working at Sikich, you’ll become part of a highly motivated and competent team that values individual effort and growth while encouraging balance between your personal and work life. We recognize that our people are our most valuable asset—our employees drive our success. Sikich is honored to have been named a Top Workplace by the Chicago Tribune and recognized nationally as a Best and Brightest Company to Work For. If you're looking to take your career to the next level, learn more about Sikich — and the possibilities for you. Visit us as sikich.com/careers
Working for Sikich:
We recognize that our people are our most valuable asset—our employees drive our success. That’s why Sikich believes in empowering our people with real time career development, offering diverse and challenging work, and providing solid growth opportunities. We're always looking for talented people to join our team. If you have a let’s get down to business, roll up your sleeves mindset, then Sikich is the place for you.
Benefits include:- Major Medical and Dental Insurance- 401k Match- Flexible Spending Accounts- Paid Exam Costs for Professional Certifications- Tuition Reimbursement- Flexible Work Schedule- Paid Paternal & Adoption Leave- Business Casual Dress Code- Employee Assistance Program- Fitness Reimbursement
To apply for this position, please submit your cover letter and resume to email@example.com